A deposit is required when booking specialised colour services, smoothing treatments, or extended appointments. This allows us to secure your booking and prep for your visit with care.

- Clients may be asked to pay their deposit within 48 hours to confirm their appointment

• Online bookings require a deposit paid online at time of booking

• Deposits can be paid in salon or via bank transfer

• Your deposit will go toward the total cost of your service on the day

We know things come up, and we’re always happy to help rebook. All we ask is for at least 24 hours’ notice if you need to cancel or make a change.

• Cancellations made within 24 hours will be charged 50% of the scheduled service

• No-shows will also be charged 50% of the scheduled service, which must be paid before rebooking

• If you’re more than 10 minutes late, we may need to reschedule your appointment to avoid impacting other clients

Thanks for understanding, we appreciate your support in keeping things running smoothly.

We want you to love the products you take home. If something isn’t quite right, we’ll do our best to make it right.

• We don't offer refunds for change-of-mind, we will exchange if product is unopened

• If your order arrives damaged or faulty, please email info@mechehair.co.nz with your order number and a photo. We’ll replace it in line with the Consumer Guarantees Act

• Items marked as SALE are final and cannot be returned or refunded